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Leadership: A Different Way at Looking at Things

Why is it that leaders find it so difficult to make changes in their organizations? After years of conducting a couple-hundred-or-so operations reviews, I believe it starts when we try to make changes from the top down. We seldom ask our customers or our own employees who serve customers, and when we do, real change is never…

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Decisions, Decisions, Decisions (Part 3)

Decisions, Decisions, Decisions(Part 3)     John Lennon reminded us in Beautiful Boy (Darling Boy):   Life is what happens to you when you’re making other plans.   This week ‘life’ happened with news of the death of Alexander Martinez – an adult student attending a college night course that I teach.   Alexander was…

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